Common Questions

What is TruEncounter™?

TruEncounter™ is a technology platform designed to strengthen how healthcare encounters are verified by creating secure, reliable records of when services occur.

How is this different from EVV?

Traditional systems focus on time and attendance.
TruEncounter™ focuses on verifying that real-world encounters actually occur, helping improve confidence in service documentation.

Who is this for?

TruEncounter™ is designed for:

• Health plans

• Healthcare providers

• Government programs

Any organization that needs greater confidence in service verification.

How does it help reduce fraud and improper payments?

By improving how encounters are verified, TruEncounter™ helps reduce uncertainty in documentation, which can contribute to improper payments and disputes.

Is the system compliant with healthcare regulations?

Yes. TruEncounter™ is designed to meet applicable healthcare privacy and security standards, including HIPAA requirements.

Does this replace existing systems?

No. TruEncounter™ is designed to enhance existing systems by adding a stronger layer of verification.

How is the data secured?

All data is handled using secure, industry-standard practices for storage, access control, and transmission.

Can health plans access the data?

Yes. The platform is designed to provide secure, appropriate access to verification records when needed.

How does TruEncounter™ support compliance efforts?

TruEncounter™ helps organizations strengthen documentation reliability by providing consistent, structured encounter records that can support internal reviews, audits, and regulatory requirements.

Can this be used across different provider types?

Yes. The platform is designed to support a wide range of healthcare environments where services are delivered and need to be verified, including facility-based and community-based care.

Does this increase administrative burden for providers?

No. TruEncounter™ is designed to be efficient and easy to use, helping reduce documentation uncertainty without adding unnecessary administrative work.

What kind of reporting is available to health plans?

TruEncounter™ provides access to structured encounter data that can support oversight, trend analysis, and operational decision-making.

Can this help reduce disputes with providers?

Yes. By strengthening how encounters are verified, TruEncounter™ can help reduce discrepancies and improve alignment between providers and payors.

Is this suitable for pilot programs?

Yes. Many organizations choose to begin with a pilot to evaluate performance, impact, and scalability before broader implementation.

How does this improve transparency?

TruEncounter™ creates more reliable visibility into when services occur, helping improve confidence across providers, health plans, and regulators.

Does this require new hardware or infrastructure?

No significant infrastructure changes are required. The platform is designed to work within standard operational environments.

How does TruEncounter™ support program integrity?

By improving the reliability of encounter verification, the platform supports broader program integrity efforts, including reducing uncertainty and strengthening oversight.

Can this be used alongside existing compliance programs?

Yes. TruEncounter™ is designed to complement existing compliance, audit, and documentation processes.

What makes TruEncounter™ different from traditional documentation systems?

Traditional systems rely heavily on manual input and retrospective documentation. TruEncounter™ focuses on strengthening how encounters are verified in real time.

How does this benefit members (patients)?

By improving the reliability of service verification, TruEncounter™ supports greater accountability and helps ensure services are delivered as intended.

Is the platform scalable?

Yes. TruEncounter™ is designed to support small pilots as well as large-scale deployments across provider networks.

How does this help with audits and investigations?

TruEncounter™ provides structured, consistent records that can help streamline audit and review processes.

What level of support is provided during implementation?

We work closely with organizations during onboarding and implementation to ensure a smooth rollout and successful adoption.